ibetmy FAQ for Malaysian Players

Withdrawals at ibetmy are typically processed in less than one hour after a request is submitted. This applies to all methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH. Make sure the account details you enter are correct so there are no delays.

The minimum withdrawal amount at ibetmy is RM50. This applies to all supported withdrawal methods. If your balance is less than RM50, you will need to play until your balance is sufficient before a withdrawal request can be submitted.

For security purposes and compliance with anti-money laundering procedures, ibetmy recommends that withdrawals be made using the same method as your original deposit. If you need to use a different method, please contact our live chat customer support for assistance and further guidance.

Although ibetmy processes withdrawals within less than one hour, there are several reasons that can slow down the process — including incomplete identity verification, unmet bonus wagering requirements, or incomplete recipient account details. Check your account section and contact live chat support if the status has not changed after one hour.

Yes. ibetmy processes withdrawal requests seven days a week, including Saturday, Sunday and Malaysian public holidays. Our team operates around the clock, so you do not need to worry about office hours or working days when withdrawing your funds.

ibetmy accepts a range of popular deposit methods in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and also cryptocurrencies namely USDT, BTC and ETH. All these methods require a minimum deposit of RM30 per transaction.

The minimum deposit at ibetmy is RM30 for all available payment methods — whether via e-wallet, FPX, or crypto. There is no general maximum amount set, but specific limits may depend on the method you choose. Contact support if you need further guidance on deposit limits.

For a crypto deposit, log in to your ibetmy account, select the crypto method (USDT, BTC or ETH), then copy the wallet address provided and send the amount from your crypto wallet. The transaction is usually confirmed once the required number of block confirmations is reached. The RM value will be converted based on the current market rate at the time the deposit is processed.

If your deposit was successful but the balance has not been credited to your ibetmy account, the first step is to wait a few minutes as the system may still be confirming the transaction. If more than 30 minutes pass without any change, prepare proof of payment (a screenshot or receipt) and contact our customer support via live chat so we can check your transaction promptly.

ibetmy does not charge any additional fees from the platform side for deposits. However, your payment service provider (such as your bank or e-wallet platform) may have its own fees depending on their policy. Check with your payment provider first if you are unsure about any charges that may apply.

Identity verification is a standard procedure carried out by ibetmy to ensure player account security, prevent the use of false identities, and comply with international licensing requirements. This process also protects you from unauthorised access to your account. Without verification, withdrawal limits may apply to the account in question.

For identity verification, ibetmy accepts the MyKad (Malaysian Identity Card) as the primary document for Malaysian citizens. For international players, a valid passport is accepted. Documents submitted must be clear, not blurry, and must show the full name and identification number completely.

Generally, ibetmy may request identity verification at any time — usually when you make your first withdrawal, when account activity appears unusual, or when cumulative transaction amounts reach a certain level. It is recommended that you prepare your documents early to avoid delays at unexpected times.

Yes, this is a mandatory requirement. The name of the ibetmy account holder must match the name of the owner of the payment account used — whether a bank account, e-wallet or crypto wallet. A name mismatch may result in a withdrawal being rejected or held for further security review. Make sure you register with the correct full name from the start.

All documents and personal information submitted to ibetmy are stored in an environment protected with SSL encryption. Your data will not be shared with third parties except when required by licensing authorities or relevant regulatory bodies. ibetmy's Privacy Policy explains in greater detail how your data is handled and protected.

ibetmy has three VIP tiers: Bronze — weekly cashback of up to 0.5%, Silver — weekly cashback of up to 1.0%, and Gold — weekly cashback of up to 1.5%. Each tier offers increasingly better benefits the more active you are on the ibetmy platform.

Weekly cashback is calculated based on your total net wagering throughout the week in question. The cashback rate depends on your VIP tier — Bronze up to 0.5%, Silver up to 1.0%, and Gold up to 1.5%. The cashback amount is credited to your ibetmy account at the start of the following week. There are no additional wagering requirements to withdraw the cashback received.

Besides weekly cashback, ibetmy VIP members enjoy various additional benefits. Silver and Gold members typically receive priority in the customer service queue, access to exclusive promotions not available to all players, and personalised service from a dedicated account manager. Full details of VIP benefits can be checked in the promotions section after logging in.

VIP tier upgrades at ibetmy happen automatically based on your activity and loyalty on the platform. The more consistently you play, the faster your tier advances from Bronze to Silver and then to Gold. No manual application is required — our system will update your tier once the eligibility criteria are met.

VIP status at ibetmy is reviewed periodically. If your account activity decreases during a review period, your tier may be adjusted. To maintain Silver or Gold status, make sure you stay consistently active. If you have any questions about your VIP status, ibetmy's customer support team is available via live chat 24/7.

ibetmy uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. This technology is the same industry standard used by financial institutions and banks. All your personal information, passwords and payment details are stored in encrypted form and cannot be read by unauthorised parties.

Yes. ibetmy supports two-step verification for an additional layer of protection on your account. By activating this feature, every login attempt from a new device will require a verification code sent to your registered mobile number or email. It is strongly recommended to activate this feature to prevent unauthorised access.

The official ibetmy website is only accessible through the legitimate domain. Check the URL carefully — fake sites often use spellings that look almost identical, such as "ibetmmy", "ibetmy2" or a different domain. Make sure the padlock icon (HTTPS) is present in your browser's address bar. Do not log in through links received in unsolicited messages. If in doubt, contact ibetmy support to confirm the correct site address.

Never share your OTP code with anyone — including individuals claiming to be ibetmy staff. ibetmy's legitimate team will never ask for your OTP code, password or account information through any channel. If you receive such a request, treat it as a fraud attempt and report it to our customer support immediately.

If you suspect suspicious activity on your account, change your password immediately and contact ibetmy customer support via 24/7 live chat. Our team can help review your account login history, temporarily freeze the account if necessary, and help you regain full control of it. Acting quickly can prevent greater losses.