Data Protection for ibetmy Users

1. Introduction

This Privacy Policy is issued by ibetmy ("ibetmy", "we", "our platform") and applies to all users who register, access or use the services provided through the ibetmy.one website. By creating an account or continuing to use our platform, you agree to the collection and use of your personal information as described in this policy.

ibetmy is committed to protecting the privacy of every individual who uses our services. We recognise that user trust is the foundation of our operations, and we are fully responsible for the security of the information you entrust to us.

2. Information We Collect

ibetmy collects several categories of information to enable us to provide services that are safe, fair and efficient. This information is divided into two main types:

Information You Provide Directly:

• Full name as stated on your identity document (MyKad or passport)
• Date of birth — to verify that you meet the minimum age requirement of 21 years and above
• Active email address and mobile phone number
• E-wallet information used for deposits and withdrawals (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for transactions via FPX or DuitNow
• Supporting documents for account verification purposes (KYC)
• Any communications you send to our support team

Information Collected Automatically:

• IP address and general location data (at country or state level)
• Device type, operating system and web browser version used
• Activity log data including login times, games played and financial transactions
• Cookies and session data to improve the user experience
• Navigation patterns and duration of platform usage

3. How We Use Your Information

The information we collect is used specifically for the following purposes. ibetmy does not use your data for any other purpose not stated here without obtaining your consent first.

• Creating and managing user accounts and verifying your identity through the KYC process
• Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Complying with legal requirements and regulations relating to anti-money laundering (AML)
• Detecting and preventing fraud, unauthorised access and misuse of the platform
• Providing 24/7 customer support in Malay and English
• Sending important notifications relating to accounts, transactions and policy updates
• Assessing and improving the user experience and technical performance of the platform
• Ensuring responsible gambling programmes are followed, including betting limits and self-exclusion

4. Sharing Information With Third Parties

ibetmy does not sell or trade users' personal information. However, in certain situations, we may need to share your data with selected third parties:

• Payment Service Providers — e-wallet providers and banking services involved in processing your transactions
• Game Providers — licensed game software companies that require certain verification to allow games to function properly
• Regulatory Bodies — regulatory authorities and law enforcement when required by law or court order
• Technology Service Providers — technical infrastructure companies such as hosting providers operating under strict confidentiality agreements

All third parties we work with are required to comply with data security and confidentiality standards that are equal to or exceed ibetmy's own standards.

5. Use of Cookies

ibetmy uses cookies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies — required for basic platform functions such as login session verification and account security
• Analytics Cookies — help us understand how users interact with the platform for improvement purposes
• Preference Cookies — store your chosen settings such as language and display preferences

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.

6. Data Retention Period

ibetmy retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Generally:

• Active account data is retained for as long as your account is active and in use
• Financial transaction records are retained for at least the period prescribed by applicable financial and tax legal requirements
• Activity log data is retained for a reasonable period for security and fraud detection purposes
• After an account is closed, some data may be retained for a certain period in accordance with legal obligations

7. Your Rights as a User

As a user of the ibetmy platform, you have the following rights regarding your personal information. All requests can be submitted through our 24/7 live chat support:

8. Information Security

ibetmy implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

256-bit SSL encryption protects all data transmitted between your device and our servers. Account passwords are stored in encrypted form and cannot be viewed by any ibetmy staff. Our security monitoring system operates around the clock to detect any suspicious activity.

In the event of a data security breach that may affect you, ibetmy will notify affected users within a reasonable time after the breach is identified, in accordance with applicable legal obligations.

9. Privacy Policy Updates

ibetmy reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via email or an in-platform notification before the changes take effect.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal information, you can contact ibetmy through the following channels: